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🕯️About Little Wick Club Kits
What is a sand wax candle kit?
Our sand wax candle kits contain coloured sand wax that you layer into a glass jar to create a beautiful candle. No heat or melting is required, making it completely safe for children to use!
What age are the kits suitable for?
Our kits are designed for children aged 5 and above. Younger children should be supervised by an adult. The activity is safe and fun for all skill levels.
Do the kits require any heat or flames?
No! Our sand wax kits require absolutely no heat, melting, or open flames during the making process. The candle is only lit once it is complete and under adult supervision.
How many pots come in each kit?
Each kit contains 6 pots of coloured sand wax, a wick, and step-by-step instructions.
Can the finished candle actually be lit?
Yes! Once your candle is complete, it can be lit just like a regular candle. Always ensure an adult supervises when lighting. Keep away from flammable materials and never leave a burning candle unattended.
Are the materials safe for children?
Yes. Our sand wax is non-toxic and child safe. However, as with all craft materials, we recommend adult supervision, especially for younger children and pets.
🚚 Shipping & Delivery
Do you ship across the UAE?
Yes! We deliver across all emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
How long does delivery take?
Standard delivery within the UAE typically takes 2 business days.
Do you offer international shipping?
We currently focus on UAE delivery. For international enquiries, please contact us using the Contact page.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location. We occasionally offer free shipping promotions. Follow us on social media to stay updated!
↩️ Returns & Refunds
What is your return policy?
We want you to be completely happy with your Little Wick Club kit. If your order arrives damaged or defective, please contact us within 7 days of receiving your order with photos of the issue and we will arrange a replacement or refund.
Can I return an opened kit?
For hygiene and safety reasons, we are unable to accept returns on opened kits unless the product is faulty or damaged. Unopened kits may be returned within 14 days of purchase in their original packaging.
How do I request a refund?
Please email us using the Contact page with your order number and details of the issue. We aim to respond within 2 business days.
🎉 Workshops & Events
Do you offer workshops or events?
Yes! We offer fun workshops perfect for birthday parties, school events, and group activities. Contact us to enquire about availability and pricing using the Contact page.
Can I book a workshop for a large group?
Absolutely! We cater for groups of all sizes. Please get in touch at using the Contact page with your group size and preferred date.
💳 Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout including digital wallets.
Is it safe to pay on your website?
Yes. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your payment details secure.
Can I modify or cancel my order after placing it?
Please contact us as soon as possible at using the Contact page if you need to modify or cancel your order. We will do our best to accommodate changes before the order is dispatched.
Will I receive a VAT receipt?
A confirmation email will be sent upon purchase. If you require a VAT invoice, please contact us with your order details and VAT registration number.
⚖️ Legal & Consumer Rights
Are your products compliant with UAE consumer protection laws?
We are committed to complying with all applicable UAE consumer protection regulations, including those set by the UAE Ministry of Economy. Our products are non-toxic and child safe. For specific regulatory enquiries, please contact us directly.
How do you handle my personal data?
We take your privacy seriously. Your personal data is collected and processed in accordance with applicable UAE data protection regulations. We do not sell or share your data with third parties without your consent. Please refer to our Privacy Policy for full details.
What should I do if I have a complaint?
We take all complaints seriously. Please contact us at using the Contact page and we will work to resolve your issue promptly.
Last updated: August 2026. Little Wick Club reserves the right to update these FAQs at any time. For the most current information, please check this page regularly or contact us directly.